/* Inbox — customer conversations workspace.
   Visual hierarchy: page status → work queue → conversation → intelligence.
   Everything leans on the shared tokens; strong colour is reserved for
   needs-attention (danger), risk (warn), success, and the Mikaka accent. */

.ibx-status {
  display: flex; align-items: center; gap: 10px; flex-wrap: wrap;
  font-size: 13px; color: var(--fg-muted); margin: -14px 0 18px;
}
.ibx-status .live-dot { width: 7px; height: 7px; }
.ibx-status .ibx-channels { color: var(--fg-faint); font-size: 12.5px; }

/* Compact metric strip — numbers first, not analytics cards */
.ibx-summary { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 16px; }
.ibx-metric {
  flex: 1 1 150px; min-width: 140px; text-align: left; cursor: pointer;
  background: var(--bg-elev); border: 1px solid var(--border);
  border-radius: var(--r-md); padding: 12px 14px;
  transition: border-color var(--dur-fast) var(--ease), background var(--dur-fast) var(--ease);
}
.ibx-metric:hover { border-color: var(--border-strong); }
.ibx-metric.on { border-color: var(--mk-orange); background: var(--accent-soft); }
.ibx-metric .n { font-family: var(--font-display); font-size: 24px; font-weight: 600; letter-spacing: -0.02em; line-height: 1.1; }
.ibx-metric .k { font-size: 12.5px; font-weight: 500; color: var(--fg); margin-top: 2px; }
.ibx-metric .c { font-size: 11.5px; color: var(--fg-faint); margin-top: 1px; line-height: 1.35; }
.ibx-metric.tone-danger .n { color: var(--mk-danger); }
.ibx-metric.tone-warn .n { color: var(--mk-warning); }

/* Work tabs */
.ibx-tabs { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 14px; }
.ibx-tab {
  border: 1px solid transparent; background: transparent; color: var(--fg-muted);
  border-radius: 999px; padding: 7px 14px; font-size: 13.5px; font-weight: 500; cursor: pointer;
}
.ibx-tab:hover { background: var(--bg-sunken); color: var(--fg); }
.ibx-tab.on { background: var(--accent-soft); color: var(--mk-orange-600); border-color: rgba(242,118,33,.2); }
.ibx-tab .ct { font-size: 11.5px; font-weight: 600; margin-left: 5px; opacity: .8; }

/* One quiet insight, not an analytics panel */
.ibx-hearing {
  display: flex; align-items: center; gap: 12px; flex-wrap: wrap;
  border: 1px dashed var(--border-strong); border-radius: var(--r-md);
  padding: 10px 14px; margin-bottom: 14px; font-size: 13px; color: var(--fg-muted);
}
.ibx-hearing b { color: var(--fg); font-weight: 600; }

/* Two-column workspace */
.ibx-workspace {
  display: grid; grid-template-columns: minmax(290px, 370px) minmax(0, 1fr);
  border: 1px solid var(--border); border-radius: var(--r-lg);
  background: var(--bg-elev); overflow: hidden;
  height: calc(100vh - 330px); min-height: 540px;
}
.ibx-list { border-right: 1px solid var(--border); overflow-y: auto; display: flex; flex-direction: column; min-width: 0; }
.ibx-list-head {
  position: sticky; top: 0; z-index: 2; background: var(--bg-elev);
  display: flex; align-items: center; justify-content: space-between; gap: 8px;
  padding: 10px 14px; border-bottom: 1px solid var(--border);
  font-size: 12px; color: var(--fg-faint);
}

/* Conversation rows: who / what / when / who-is-handling / anything-wrong */
.ibx-row { padding: 13px 16px; border-bottom: 1px solid var(--border); cursor: pointer; min-width: 0; }
.ibx-row:hover { background: var(--bg-sunken); }
.ibx-row.active { background: var(--accent-soft); }
.ibx-row .top { display: flex; align-items: center; gap: 8px; }
.ibx-row .who { font-size: 14px; font-weight: 600; color: var(--fg); flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.ibx-row .when { font-size: 11.5px; color: var(--fg-faint); flex-shrink: 0; }
.ibx-row .what {
  font-size: 13px; color: var(--fg-muted); margin-top: 3px; line-height: 1.45;
  display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden;
}
.ibx-row .meta { display: flex; align-items: center; gap: 6px; flex-wrap: wrap; margin-top: 6px; font-size: 11.5px; color: var(--fg-faint); }
.ibx-attn { width: 7px; height: 7px; border-radius: 50%; background: var(--mk-danger); flex-shrink: 0; }
.ibx-flag { display: inline-flex; align-items: center; gap: 4px; font-size: 11px; font-weight: 600; }
.ibx-flag.warn { color: var(--mk-warning); }
.ibx-flag.danger { color: var(--mk-danger); }
.ibx-flag.mikaka { color: var(--mk-orange-600); }
.ibx-flag.quiet { color: var(--fg-faint); font-weight: 500; }

/* Thread pane */
.ibx-thread { display: flex; flex-direction: column; min-width: 0; }
.ibx-thread-head { display: flex; align-items: center; gap: 12px; padding: 14px 20px; border-bottom: 1px solid var(--border); flex-wrap: wrap; }
.ibx-thread-head .name { font-family: var(--font-display); font-size: 18px; font-weight: 600; letter-spacing: -0.01em; }
.ibx-thread-head .sub { font-size: 12.5px; color: var(--fg-muted); }
.ibx-timeline { flex: 1; overflow-y: auto; padding: 18px 22px 24px; display: flex; flex-direction: column; gap: 12px; }

/* Channel / event dividers */
.ibx-divider { display: flex; align-items: center; gap: 12px; color: var(--fg-faint); font-size: 11.5px; margin: 6px 0 2px; }
.ibx-divider::before, .ibx-divider::after { content: ""; height: 1px; background: var(--border); flex: 1; }

/* Message bubbles */
.ibx-msg { max-width: 74%; display: flex; flex-direction: column; gap: 3px; }
.ibx-msg .from { font-size: 11px; color: var(--fg-faint); display: flex; gap: 8px; align-items: baseline; }
.ibx-msg .bubble { padding: 9px 13px; border-radius: 14px; font-size: 13.5px; line-height: 1.5; color: var(--fg); white-space: pre-wrap; word-break: break-word; }
.ibx-msg.customer { align-self: flex-start; }
.ibx-msg.customer .bubble { background: var(--bg-sunken); border: 1px solid var(--border); border-top-left-radius: 4px; }
.ibx-msg.mikaka { align-self: flex-end; }
.ibx-msg.mikaka .from { align-self: flex-end; color: var(--mk-orange-600); }
.ibx-msg.mikaka .bubble { background: var(--accent-soft); border: 1px solid rgba(242,118,33,.16); border-top-right-radius: 4px; }
.ibx-msg.team { align-self: flex-end; }
.ibx-msg.team .from { align-self: flex-end; }
.ibx-msg.team .bubble { background: var(--mk-ink); color: #fff; border-top-right-radius: 4px; }

/* Call summary card — summarized, not dumped */
.ibx-call { border: 1px solid var(--border); border-radius: var(--r-md); padding: 14px 16px; background: var(--bg); max-width: 560px; }
.ibx-call .head { display: flex; align-items: center; gap: 8px; font-size: 13px; font-weight: 600; color: var(--fg); }
.ibx-call .head .dur { font-weight: 500; color: var(--fg-muted); }
.ibx-call .rows { margin-top: 10px; display: grid; gap: 8px; font-size: 13px; }
.ibx-call .rows .lbl { font-size: 11px; text-transform: uppercase; letter-spacing: .08em; color: var(--fg-faint); font-weight: 600; }
.ibx-call .rows .val { color: var(--fg); line-height: 1.45; }
.ibx-call .tx { margin-top: 12px; border-top: 1px solid var(--border); padding-top: 12px; display: flex; flex-direction: column; gap: 10px; }

/* Automation events — quiet single lines */
.ibx-event { display: flex; align-items: flex-start; gap: 8px; font-size: 12.5px; color: var(--fg-muted); padding: 2px 2px; }
.ibx-event .glyph { color: var(--mk-orange-600); flex-shrink: 0; }
.ibx-event.done .glyph { color: var(--mk-success); }
.ibx-event.warn .glyph { color: var(--mk-warning); }
.ibx-event b { color: var(--fg); font-weight: 600; }
.ibx-event .at { color: var(--fg-faint); font-size: 11px; margin-left: 6px; }

/* Internal notes — unmistakably internal */
.ibx-note {
  align-self: stretch; max-width: 560px; border-radius: var(--r-md);
  background: rgba(224,148,0,.07); border: 1px solid rgba(224,148,0,.25);
  padding: 10px 14px; font-size: 13px; color: var(--fg);
}
.ibx-note .from { font-size: 11px; color: var(--mk-warning); font-weight: 600; margin-bottom: 3px; }

/* Intervention banner */
.ibx-banner {
  margin: 14px 20px 0; border: 1px solid rgba(224,148,0,.35); border-left: 3px solid var(--mk-warning);
  background: rgba(224,148,0,.06); border-radius: var(--r-md); padding: 13px 16px;
  display: flex; gap: 14px; align-items: flex-start; flex-wrap: wrap;
}
.ibx-banner .body { flex: 1 1 300px; min-width: 0; }
.ibx-banner .t { font-size: 13.5px; font-weight: 650; color: var(--fg); margin-bottom: 3px; }
.ibx-banner .d { font-size: 13px; color: var(--fg-muted); line-height: 1.5; }
.ibx-banner .rec { font-size: 12.5px; margin-top: 6px; color: var(--fg); }
.ibx-banner .rec .lbl { font-size: 10.5px; text-transform: uppercase; letter-spacing: .09em; color: var(--fg-faint); font-weight: 700; display: block; margin-bottom: 2px; }

/* Handling strip (state A — quiet) */
.ibx-handling {
  margin: 14px 20px 0; display: flex; align-items: center; gap: 10px; flex-wrap: wrap;
  font-size: 12.5px; color: var(--fg-muted);
  border: 1px solid var(--border); border-radius: var(--r-md); padding: 8px 14px; background: var(--bg);
}
.ibx-handling .who { color: var(--mk-orange-600); font-weight: 600; }

/* Composer */
.ibx-composer { border-top: 1px solid var(--border); padding: 12px 20px 16px; background: var(--bg-elev); }
.ibx-composer .via { font-size: 12px; color: var(--fg-muted); margin-bottom: 8px; display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.ibx-composer textarea {
  width: 100%; min-height: 44px; max-height: 160px; resize: vertical;
  background: var(--bg); border: 1px solid var(--border-strong); border-radius: var(--r-md);
  padding: 10px 12px; font-size: 13.5px; color: var(--fg); font-family: inherit;
}
.ibx-composer textarea:focus { outline: none; border-color: var(--mk-orange); box-shadow: 0 0 0 3px var(--ring); }
.ibx-send-error {
  border: 1px solid rgba(208,69,58,.3); background: rgba(208,69,58,.06); border-radius: var(--r-md);
  padding: 10px 14px; font-size: 13px; color: var(--fg); margin-bottom: 8px;
}

/* Intelligence drawer content */
.drawer.ibx-intel-drawer { width: 400px; }
.ibx-intel { display: flex; flex-direction: column; gap: 18px; padding: 24px; overflow-y: auto; }
.ibx-intel .sec .lbl { font-size: 10.5px; text-transform: uppercase; letter-spacing: .1em; color: var(--fg-faint); font-weight: 700; margin-bottom: 5px; }
.ibx-intel .sec .val { font-size: 13.5px; color: var(--fg); line-height: 1.55; }
.ibx-intel .risk { display: flex; gap: 8px; align-items: flex-start; font-size: 13px; margin-top: 6px; }
.ibx-intel .risk .g { color: var(--mk-warning); flex-shrink: 0; }
.ibx-profile-grid { display: grid; grid-template-columns: auto 1fr; gap: 6px 14px; font-size: 13px; }
.ibx-profile-grid .k { color: var(--fg-faint); }
.ibx-profile-grid .v { color: var(--fg); font-weight: 500; }

/* Bulk bar */
.ibx-bulk {
  position: sticky; bottom: 0; z-index: 3; background: var(--mk-ink); color: #fff;
  display: flex; align-items: center; gap: 10px; padding: 10px 14px; font-size: 13px;
}
.ibx-bulk .btn { color: #fff; border-color: rgba(255,255,255,.25); }
.ibx-check { width: 16px; height: 16px; border: 1.5px solid var(--border-strong); border-radius: 4px; display: inline-flex; align-items: center; justify-content: center; flex-shrink: 0; background: var(--bg-elev); }
.ibx-check.on { background: var(--mk-orange); border-color: var(--mk-orange); color: #fff; }

/* Empty + error states */
.ibx-empty { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; text-align: center; padding: 40px 24px; gap: 6px; }
.ibx-empty .glyph { font-size: 26px; color: var(--mk-success); }
.ibx-empty .t { font-family: var(--font-display); font-size: 19px; font-weight: 600; }
.ibx-empty .d { font-size: 13.5px; color: var(--fg-muted); max-width: 340px; line-height: 1.55; }
.ibx-empty .n { font-size: 12.5px; color: var(--fg-faint); margin-top: 8px; }

/* Filters popover */
.ibx-filters {
  position: absolute; right: 0; top: calc(100% + 6px); z-index: 40; width: 300px;
  background: var(--bg-elev); border: 1px solid var(--border); border-radius: var(--r-md);
  box-shadow: var(--sh-lg); padding: 14px; animation: intel-pop-in .16s var(--ease);
}
.ibx-filters .grp { margin-bottom: 12px; }
.ibx-filters .grp .lbl { font-size: 10.5px; text-transform: uppercase; letter-spacing: .09em; color: var(--fg-faint); font-weight: 700; margin-bottom: 6px; }
.ibx-filters .opts { display: flex; gap: 5px; flex-wrap: wrap; }
.ibx-filters .opt {
  border: 1px solid var(--border); background: transparent; color: var(--fg-muted);
  border-radius: 999px; padding: 4px 10px; font-size: 12px; cursor: pointer;
}
.ibx-filters .opt.on { background: var(--accent-soft); color: var(--mk-orange-600); border-color: rgba(242,118,33,.25); }

/* Mobile: one pane at a time; intelligence becomes a full sheet */
.ibx-back { display: none; }
@media (max-width: 980px) {
  .ibx-workspace { grid-template-columns: 1fr; height: calc(100vh - 260px); min-height: 480px; }
  .ibx-list { border-right: 0; }
  .ibx-workspace.thread-open .ibx-list { display: none; }
  .ibx-workspace:not(.thread-open) .ibx-thread { display: none; }
  .ibx-back { display: inline-flex; }
  .ibx-msg { max-width: 88%; }
  .drawer.ibx-intel-drawer { width: 100vw; max-width: 100vw; }
}